Frequently asked Questions
Got questions? We’ve got answers! Below are some of the most common questions we receive about our services. If you don’t see what you’re looking for, feel free to contact us – we’re happy to help!
General Questions
What services do you offer?
We specialise in web development, eCommerce solutions, website support, and SEO optimisation.
Where are you based, and do you work with clients outside of your location?
We’re based in Manchester, UK, but work with businesses across the UK and beyond.
Do you work with startups and small businesses?
Yes! We offer affordable packages tailored for SMEs and startups looking to establish a strong online presence.
How long does it take to build a website?
Project timelines vary, but most websites take 4–6 weeks, depending on the complexity and responsiveness to feedback.
Do you offer bespoke solutions, or just the prebuilt packages?
We offer both! Our prebuilt packages cover most SME needs, but we also provide fully custom websites tailored to your business.
Web Development
Will my website be mobile-friendly?
Absolutely! All our websites are fully responsive and work seamlessly on desktops, tablets, and mobiles.
Can I edit my website myself after it's built?
Yes, we build websites using WordPress with Elementor, making it easy for you to update content without coding knowledge.
Do you provide content for the website, or do I need to provide it?
You can provide content, or we can offer SEO-optimised content writing services at an additional cost.
Can you redesign my existing website?
Yes! We can revamp outdated websites while improving speed, design, and SEO performance.
E-Commerce
Which eCommerce platforms do you work with?
We primarily work with WooCommerce (WordPress) and Shopify, depending on your business needs.
Can you set up online payments for my store?
Yes, we integrate secure payment gateways like Stripe, PayPal, Klarna, and more.
Will I be able to add and update products myself?
Yes, we provide training and documentation to help you manage your store.
Do you offer product upload services?
Yes, we can upload products for you, including descriptions, images, and SEO optimisation.
Support & Technical
Do you provide ongoing maintenance and support?
Yes, we offer monthly support plans that include updates, backups, and security monitoring.
Can you help with website speed and performance?
Yes! We provide an Advanced Performance Optimisation package using WP Rocket for faster load times.
What happens if my website has issues after launch?
We provide post-launch support for up to 14 days to fix any minor issues. Extended support is available through our maintenance plans.
Do you offer website hosting?
Yes! We provide fast, secure hosting with 99% uptime and regular backups as part of our Hosting & Maintenance plans.
Will my website be secure?
Yes, we implement SSL certificates, firewalls, and malware protection to keep your website safe.